How to return my item
1.Check your leather carefully before cutting or marking.
2. Read our full returns policy to ensure your order is eligible
3. Contact us within 3 days of delivery to obtain authorisation
4. Package the item securely in the same manner it was
shipped to you.
5.Book a tracked signature required courier within 7 days of receipt.
6. Email us the tracking number and your bank account
7.Once your return has been received in perfect condition
you will be issued a refund minus the original freight charge.
Full Returns Policy
Check your order
Before cutting or marking the leather please check you have
received the correct items; you are satisfied with your piece; and that it is suitable for your project. Check consumables before opening.
If for any reason you are unsatisfied with your purchase, please contact us by
email: email@example.com within 3 days of delivery for authorisation to return.
Items received back in perfect resaleable condition postmarked within 7 days of delivery will be eligible for a full refund of the product price excluding initial freight charges. Returns postmarked after 7 days and up to 3 weeks from delivery will incur a 10% restocking fee up to a maximum of $35.00 which will be deducted from your refund amount.
We are unable to accept returns postmarked after 3 weeks from delivery.
Any returns received more than 3 weeks from delivery, damaged, or without authorisation will not be refunded and will be returned to the buyer at buyers’ expense.
Returns must be appropriately packaged to protect the products in transit. We encourage you to reuse the original packaging where possible. Any products damaged in transit will not be refunded.
Natural Russets must be protected from light to avoid sun damage and oxidation.
Return courier costs will be at the buyer’s expense.
Unauthorised, damaged, or otherwise rejected returns will incur additional fees if you wish
for your product to be returned to you.
Returns must be sent on a tracked courier service with signature required for delivery. We require the tracking reference to process your refund.
The buyer is responsible for the package whilst in transit, products lost in transit will not be refunded.
Products must be in perfect resaleable condition for returns to be accepted. Products
received back damaged will not be refunded and will incur additional shipping fees to return the damaged product to the buyer.
Please do not apply tape to either side of the leather, this damages the hides and will not be accepted.
Consumable products such as dye, sealer and kangaroo lacing must be unopened and in a
Please keep natural russets away from light to avoid light damage and oxidation.
Specials and discounted items
Returns will not be accepted for any discounted products. Please choose carefully when
purchasing items marked as specials.
As leather is a natural product, inconsistencies such as brands, natural scars and irregular shapes are natural characteristics of leather and are to be expected.
If you have specific needs or are unsure, please advise when placing your order and we will endeavour to select pieces to fit your requirements. We are happy to assist you in selecting the leathers suitable for your project.
Our process for shipping online orders is to select the best available piece, however as we get to the end of our supply, we are forced to send the less
desirable pieces until the new delivery arrives. We will contact you before sending if we believe there is an issue with the piece outside of the expected characteristics.
We are happy to exchange or refund pieces that are not suitable for your project,
but we are not able offer discount based on these characteristics.